It happens. Rarely, but it happens. Someone buys something from Thomas Dean and (gasp!) doesn’t want to keep it. Perhaps it was too awesome? Or maybe it was exactly the right amount of awesome, but You-know-who didn’t like it, so back it goes! We’re not here to judge, we’re here to help.
Please ship all online returns and exchanges back within 15-days of purchase. Please contact us for Return Merchandise Authorization. Include your name, order number, the items you'd like to return and the reason. Email returns@thomasdean.com. Returns must be in new and restock-able condition. We do not accept exchanges or returns for worn or laundered items unless a defect in manufacturing is found.
Print and fill out a Thomas Dean Return Form and enclose it with the items you’re returning. I know. If only everything were this simple. It is our policy to refund the cost of merchandise only; shipping charges are non-refundable for returned items. Please save your tracking number for your security. We’ll take it from there, and stay in touch email-wise.
ThomasDean.com is not responsible for packages lost in transit. Just like we’re not responsible for receding hairlines, broken hearts, or putting your trash out on the curb. We make dope threads, and we ship them to folks. Nothing more, nothing less.
We don’t accept exchanges or returns purchased from other retailers or other online stores. Just like your neighbor’s kid can’t just open your fridge, and help themselves to your leftover bacon. (Who has leftover bacon?)
Items purchased as a gift cannot be returned for cash. Gift items may only be exchanged for a similarly priced item. Makes sense, right? ThomasDean.com does not accept returns or exchanges on any item marked "Final Sale". e-Gift Cards cannot be returned or redeemed for cash. All exchange deliveries are pursuant to merchandise availability, delivery, and weather conditions. Our return shipping fee and associated terms and conditions are subject to change at the sole discretion of ThomasDean.com.
Unfortunately, we do not offer free returns or exchanges on orders shipping to international locations, unless the merchandise is defective. Then it's definitely our bad, not yours. Our shipping charges only cover our cost to ship USPS to Canada and Mexico. We do not cover related duties and fees. For more information on our international returns and exchange policy please email orders@thomasdean.com.
We good?